The security accreditation level of this site is unclassified and below. As such, you represent the secretary of the navy, and the navy itself. The loss of a marine is always difficult, especially for the family. Commanders leadership handbook marine corps university. Below is a list of contact numbers for regional offices located throughout the united states. Iii corps and its subordinate units are prepared to rapidly deploy and conduct the full range of military operations to seize, retain, and exploit the initiative, in order to defeat any adversary. Navy casualty assistance calls officer program guidebook navy casualty assistance for family members guidebook united states coast guard casualty. Publications for aw exam cueflash learn by studying. Although they go by different titles casualty assistance officer army, casualty assistance representative air force, casualty assistance calls officer navy, marines, and coast guard. This team must be effectively coordinated to be of assistance to the families of an active duty navy casualty.
The casualty assistance officer for military families. Each military service has its own title for casualty assistance officers. Milpersman 1770160 casualty assistance calls program cacp navperscom customer service center phone. Representatives and call center representatives assisting. Casualty assistance calls officer caco action checklist. Contact these organizations if you need help during this time of need. Caco handbook reference for casualty assistance calls officers. If you do not have an active caco or ngs coordinator, or have additional questions, please contact ltap at 866 8275672 for assistance.
The guide is designed to give family members a clear idea of how the department of defense will assist with the first meeting of the casualty assistance officer. A casualty assistance calls officer caco is the official representative of the secretary of the navy who provides information, resources and. Despite the importance of these functions, the center for army lessons learned continues to capture observations which indicate significant issues concerning the selection, training, and employment of lnos. May 23, 2015 delivering tragic news and becoming part of the family. Provide nok with reported circumstances of the incident. As a casualty assistance calls officer caco, you are the center of a. The caco makes an inperson notification visit to the primary next of kin pnok. Your casualty assistance calls officer caco or navy gold star ngs coordinator may assist with claim completion and submittal. Casualty support to eligible family members also means support after injury. You may be eligible for support from a designated assistant if you are. Wounded, iii, andor injured compensation and benefits handbook.
Navy, air force, and marine corps handle travel pay at. Liaison officer lno functions are critical to the successful integration of diverse capabilities across military and civilian domains. Casualty assistance guide reference for next of kin upon death of an active duty member. The following reports are approved for 3 years from the date of this instruction. Casualty assistance calls program navy advancement training. Staff judge advocate, naval criminal investigative service ncis. Instead, you will find the retired activities office rao and fleet family support. Navy ffr celebrates 20 years of star service excellence navy announces 2018 installation excellence award winners navy installations and commands exercise force protection cnic continues to support warfighters, families during possible government shutdown navy installations command reserve force essential to exercise solid curtaincitadel shield. Upon the death of a military retiree, the next of kin should call the defense finance and accounting service dfas. Dec 10, 2019 in its effort to ensure that military families have support in their time of need when a service member is declared deceased, whereabouts unknown or missing, the department of defenses casualty assistance program assigns a dedicated casualty assistance officer to advise and assist the primary next of kin. Navy leaders guide for managing sailors in distress. The personal story of the illness and death of a son who was a midshipman at the naval academy.
A casualty assistance calls officer caco is the official representative of the secretary of the navy who provides information, resources and assistance to the pnok and snok in the event of a casualty. The assistance division provides the casualty assistance officer that will be assigned to the family for as long as they need. Update family as the status changes on the location of their loved ones remains and the anticipated transportation dates. Their full time responsibility and mission is to assist families during a difficult time and ensure they receive the benefits and entitlements due. This section of pages also addresses most of the benefits and entitlements available. Upon completion of training, enter caco contact information into the defense casualty information processing system. The cpo 365 development guide should be augmented with local references and resources, but duplication of requirements must be minimized to prevent undue consumption of fcpo time. Some associations offer spouse assistance to their members and will notify many of the places listed on this checklist.
Inform nok of current location of remains pcr item echo. Provide immediate casualty assistance to marine corps families with compassion, dignity and honor. The casualty assistance program is committed to ensuring the families of our fallen marines are always. Watching this film in the dark with this audience of casualty assistance. Casualty branch records 19211959 naval history and. When assigning a casualty assistance calls officer caco, brief them on all duties and responsibilities and provide them with a copy of the caco handbook, which is available on the headquarters marine corps casualty section webpage. The casualty section, military personnel and recreation, personal and family readiness division. Families should check with their casualty assistance calls officer caco or if no caco is assigned, check with the regional casualty assistance office for their area. Not all of the benefits and entitlements are available in every case. Casualty assistance the caco program provides strategic direction and oversight to the casualty assistance calls officer caco program to enhance support to navy families, the regions, and cacos.
It issued new directives that progress reports on seriously ill and injured personnel be kept daily. Death of a unit member overview general considerations. Assistance calls officers cacos using a cno n approved. The commanders guide to casualty assistance navy gold star. The scope of the casualty assistance officer s guidance and help includes such matters as pay, allowances and benefits, veteran. Casualty assistance calls officer checklists january 2014 notification visit. Casualty assistance officers are trained individuals who assist the primary next of kin immediately following a casualty to help with benefits, to keep the family informed, and other matters as necessary. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
Notification visit funeral arrangments visit benefits visit. Care team handbook by navy expeditionary combat command. Casualty assistance calls officer caco action checklist and. Checklist for daos and cacos for death of a regular or reserve member. Task and assign units to provide casualty assistance calls officers cacos to supported family members. Casualty assistance calls officer caco 19 next of kin contact information request 19. Navy casualty assistance calls officer handbook a program navy wide by featuring the existing skills necessary to be successful in the navy. Conduct casualty assistance officer cao and casualty notification officer cno training early. Statement of disposition of remains states reimbursement maximums for internment of a military member. The casualty assistance program makes sure that military families have support in their time of need, including understanding all benefits and other forms of assistance. Casualty assistance calls officer caco action checklist and after action report aar. Understanding the role of the casualty assistance officer in its effort to ensure that military families have support in their time of need when a service member is declared deceased, whereabouts unknown or missing, the department of defenses casualty assistance program assigns a dedicated casualty assistance officer to advise and assist the. Marine corps and navy casualty assistance calls officer caco, and air force casualty assistance representative car, family liaison officer flo, and mortuary officer. Casualty military funeral honors repatriation traumatic servicemembers group life insurance tsgli.
When warranted, family members may travel to the bedside via invitational travel orders. Catastrophic disaster response staff officers handbook. Navy casualty has been reassigned directly to the npc staff, and is now. As a casualty assistance calls officer caco, you are the center of a team of navy, government and civilian agencies. Casualty assistance calls officer assigned to a family. Casualty assistance officers say hbo film realistic.
Milpersman 1770160 casualty assistance calls program cacp 29. Casualty assistance officers say hbo film realistic article. The headquarters marine corps casualty section processes and facilitates this travel. Senior enlisted personnel and naval officers assigned the. Equally distressing is the news of a navy relative whom we cannot locate and for whom we are conducting an organized search. Navy leaders guide for managing sailors in distress death. Casualty assistance calls program united states navy. Casualty assistance calls officer handbook navpers 15607.
The regional cacp assigns a casualty assistance calls officer. The navy casualty office, pers, issues policy guidance for the caco program, and commander, navy installations command cnic headquarters is. Casualty assistance calls program you may be asked to serve as the casualty assistance calls officer caco at some point in your career. Handbook for retiring soldiers and their families, or contact your local casualty area. The corps is prepared to exercise mission command of army, joint, and multinational forces, as a corps, joint task force jtf, or combined joint. This edition of the dod contracting officers representative handbook provides basic knowledge and tools for contracting officers representatives cors to perform effective contract quality surveillance. The army has established casualty assistance commands cac at most major installations where the pnok of deceased soldiers can get help. Base alameda personnel can provide burial assistance for veterans and retired members the department of the navy for burial at sea information. Bupers 17701, casualty assistance calls program report discussed in chapter 8, section 87 of this instruction should include any complaints, comments for improving this program, or.
Casualty assistance calls officers cacos are assigned to the next of kin of the deceased, duty status whereabouts unknown, and missing marines. As a caco completing a casualty notification visit, you have the honor and duty to assist the family of someone who has paid the highest price in defense of our nation. United states navy deceased retiree survivors guide january 2011. Marine corps installations east staff offices adjutant. A casualty assistance calls officer caco is the official representative of the secretary of the navy who provides information, resources and assistance to the pnok and snok in the event of a. Casualty assistance calls officer caco handbook, navpers 15607b. Facilitate delivery of command investigations to family members to provide closure. The navy casualty assistance calls program cacp manual. Delivering tragic news and becoming part of the family. Families expect to be informed of the cause and circumstances surrounding the loss of their loved one as soon as it is known. A survivors guide to benefits is intended to aid family members as they work through the difficulty and pain of losing a loved one who served in the military. The department of defense and other agencies support families of deceased service members by providing them with compassionate services to help them cope with their loss and address all questions and actions related to the casualty.
Planning for a casualty assistance program, in which a navy officer would contact the family within hours of a casualty, was underway by 1953. For purposes of this instruction, the term casualty. The department of the navy s office of legislative affairs ola plans, develops, and. Product title casualty assistance calls officer handbook navpers. Do not process, store, or transmit any personally identifiable information pii, unclassifiedfouo or classified information on this system. Department of the army policy concerning casualty assistance is that the cac will appoint a casualty assistance officer cao when a soldier is reported as deceased or missing. American armed forces mutual aid association 800 5225221 or 703 7074600. A designated assistant acts as a vital link between the canadian armed forces, the casualty, their chosen next of kin, the personal representative, and any substitute decisionmaker. In the case of the united states armed forces, the notification is done by a specialist known as a casualty notification officer cno, normally within four hours of learning of the casualty but only from 6.
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